Will you call foreign customers directly?

Issuing time:2023-08-11 10:40

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Have you experienced foreign customers not responding to emails, whatsapp, Skype, etc? How about calling them directly? In today’s globalized business landscape, reaching foreign customers has become more accessible than ever.

Here are some tips for calling foreign customers.

Before calling, what do you need to prepare?

1. Considering jet lag.Do not call customers when they are off duty.

2. Studying customer's company profile to know their basic needs.

3. Confirming the purpose of the call, and how to achieve it.

4. How to deal with emergencies.


During the call, what do you need to pay attention to?

1. Be polite. Don’t forget to say hello and thank you for your time, etc.

2. Be brave. Don’t be afraid of rejection.

3. Using short sentences, especially for non-English speaking customers.

4. Using “well...” “alright” instead of “en....”.

5. Recording the call.


After calling, what do you need to do?

1. Listening to the recording again to make sure nothing important is missing.

2. Summarizing the shortages and try to avoid it next time.

3. Sending email to customers with updated info.

Direct   phone calls can provide personalized communication and real-time feedback, but they also come with challenges. It’s important to weigh the pros and cons, consider alternative methods, and choose the approach that best suits your business and the needs of your foreign customers.


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